AH Hotel & Conference Website Privacy Policy
At AH Hotel & Conference, accessible from www.ahhotelafrica.com, the privacy of our visitors is one of our main priorities. This Privacy Policy document outlines the types of information that is collected and recorded by our website and how we use it.
By using our website to make a reservation or browse our services, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
When you visit our website or make a reservation, we may collect personal information that you voluntarily provide to us. This includes:
Reservation Details: Name, email address, phone number, billing address, and payment information (credit card details).
Stay Preferences: Check-in/check-out dates, room preferences, and special requests (e.g., dietary restrictions, accessibility needs).
Technical Data: IP address, browser type, device information, and time zone settings collected automatically via cookies.
2. How We Use Your Information
We use the information we collect in various ways, including to:
Process Reservations: To secure your booking, process payments, and send confirmation emails.
Customer Service: To respond to your inquiries, requests, and provide support during your stay.
Personalization: To tailor your experience on our website and offer relevant services.
Marketing: To send you promotional emails about special offers or news (only if you have opted-in).
Legal Compliance: To comply with applicable laws and regulations regarding guest registration.
3. Cookies and Web Beacons
Like any other website, AH Hotel & Conference uses “cookies.” These cookies are used to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
You can choose to disable cookies through your individual browser options.
4. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.
We may share it with trusted service providers who help us operate the website, process payments, or manage bookings, and with authorities where required by law. These parties agree to keep this information confidential.
We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ database.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Under the Ghana’s Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal data:
The Right to Access: You can request copies of your personal data.
The Right to Rectification: You can request that we correct any information you believe is inaccurate.
The Right to Erasure: You can request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You can request that we restrict the processing of your personal data.
The Right to Object: You can object to our processing of your personal data.
To exercise any of these rights, please contact us at privacy@ahhotelafrica.com.
7. Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
AH Hotel & Conference does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.
9. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Email: privacy@ahhotelafrica.com
Phone: +233 (0) 302 508 344, +233 (0) 505 791 245
Address: HSE NO 84/86 1ST BOUNDARY ROAD, AMERICAN HOUSE, EAST LEGON, ACCRA – GHANA
Last updated: 26th October, 2026.
